FAQ's
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@themadiway.com
PRODUCT
Q. Are the clip ins easy to look after?
A.
Q. How long does my hair need to be?
A.
Q. How often can I wear my extensions?
A.
Q. Will people be able to see if I am wearing hair extensions?
A.
Q. Is the extensions made of 100% human hair?
A.
Q. How long does hair extensions usually last?
A.
Q. How to wash my wefted hair extensions(weaving)?
A.
ORDER
Q. Where do you ship from?
A.
Q. How much is shipping?
A.
Q. How long will it take for my items to arrive?
A.
Q. How long will it take to receive a tracking number?
A. It will take usually between 2-5 business days.
Q. Where can I place an order from?
A. You can place an order from any country, we ship Worldwide.
Q. Which currency will I be charged in?
A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to support@themadiway.com
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
Q. Can I return the item if I don't like it?
A.
Q. What is your exchange and refund policy?
A. Please click Exchange Policy & Refund Policy to check
